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Answer each question by scoring them 1 to 6 with 1 being the lowest and 6 being the highest.

1. How well were you greeted at reception upon arrival?
1 2 3 4 5 6
Poor welcome	Warm welcome

2. Were all of your booking details correct?
1 2 3 4 5 6
Not Enough	All of them


How much information was situated around your room regarding the following:
3. Room Facilities
1 2 3 4 5 6
Not Enough	Substantial

4. Hotel Facilities
1 2 3 4 5 6
Not Enough	Substantial

5. Local Facilities
1 2 3 4 5 6
Not Enough	Substantial

6. Generally, how would you rate your room?
1 2 3 4 5 6
Poor	Excellent


7. How friendly were the restaurant staff?
1 2 3 4 5 6
Almost rude	Polite and Helpful

8. Suitability of the Childrens' Menu?
1 2 3 4 5 6
Not much choice	Plenty of choice


10. How would you rate your overall hotel experience?
1 2 3 4 5 6
Poor	Excellent

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